Movion Enterprises
Return & Refund Policy
At Movion Enterprises, we are guided by principles of fairness, transparency, and partner care. We strive to ensure that every order reaches our business partners in the best possible condition.
This policy applies only to purchases made through the Movion Enterprises B2B portal and does not apply to offline procurement or third-party platforms.
Return & Refund Eligibility
Returns and refunds are accepted only in the following cases:
* Wrong item delivered
* Product received in damaged condition
* Product received past its expiry date
Additional conditions:
* Return or refund requests must be raised within 2 days of receiving the order
* Products must be unused and returned in original packaging
* All requests are subject to quality inspection
How to Request a Return or Refund
Please raise a request with our Business Support team within 2 days of delivery through the channels provided on the portal.
Return Pickup Process
* Once approved, Movion Enterprises will arrange the return pickup
* Return pickup is scheduled within 2–4 working days
* Business partners are requested not to self-ship products unless advised by our support team
Refund Processing
* Refunds are initiated after the returned product is received and inspected
* Business partners will be notified via email regarding approval or rejection
* Refund timelines may vary based on payment method and quality clearance
Refund Method
Prepaid Orders
* Refunds are credited to the original mode of payment or bank account
* Processing time: 7–8 business days after quality inspection
Credit / Invoice-Based Orders
* Approved refunds are adjusted against the next invoice or account statement
* Alternatively, a credit note may be issued for future orders
Exchange Policy
We currently do not accept exchanges or product replacements. In eligible cases, requests will be resolved through a return and refund process in accordance with this policy.
Important Notes
* Returns are not accepted for change in requirement or preference
* Refunds cannot be processed to third-party accounts
* Products damaged due to misuse, improper storage, or handling after delivery are not eligible
* Self-shipped items lost or damaged in transit are not eligible
This policy applies only to purchases made through the Movion Enterprises B2B portal and does not apply to offline procurement or third-party platforms.
Return & Refund Eligibility
Returns and refunds are accepted only in the following cases:
* Wrong item delivered
* Product received in damaged condition
* Product received past its expiry date
Additional conditions:
* Return or refund requests must be raised within 2 days of receiving the order
* Products must be unused and returned in original packaging
* All requests are subject to quality inspection
How to Request a Return or Refund
Please raise a request with our Business Support team within 2 days of delivery through the channels provided on the portal.
Return Pickup Process
* Once approved, Movion Enterprises will arrange the return pickup
* Return pickup is scheduled within 2–4 working days
* Business partners are requested not to self-ship products unless advised by our support team
Refund Processing
* Refunds are initiated after the returned product is received and inspected
* Business partners will be notified via email regarding approval or rejection
* Refund timelines may vary based on payment method and quality clearance
Refund Method
Prepaid Orders
* Refunds are credited to the original mode of payment or bank account
* Processing time: 7–8 business days after quality inspection
Credit / Invoice-Based Orders
* Approved refunds are adjusted against the next invoice or account statement
* Alternatively, a credit note may be issued for future orders
Exchange Policy
We currently do not accept exchanges or product replacements. In eligible cases, requests will be resolved through a return and refund process in accordance with this policy.
Important Notes
* Returns are not accepted for change in requirement or preference
* Refunds cannot be processed to third-party accounts
* Products damaged due to misuse, improper storage, or handling after delivery are not eligible
* Self-shipped items lost or damaged in transit are not eligible